stratuswears.com Shipping & Delivery

We at stratuswears.com are committed to getting your order to you quickly and reliably. This page provides a comprehensive overview of our shipping services, processes, and policies to ensure a smooth experience from checkout to your doorstep.

Order Processing

All orders are processed and prepared for shipment from our fulfillment centers during standard business hours. Once your order is confirmed and payment is verified, our team begins preparing your items. You will receive an order confirmation email upon successful purchase. When your order ships, you will receive a second email containing your tracking number and a direct link to monitor your package’s journey to you via our designated carrier partners. Please ensure your shipping address and contact information are accurate during checkout, as we are not responsible for delays caused by incorrect details.

Available Shipping Methods

We offer a variety of shipping options to meet your needs. The methods available to you will be displayed at checkout based on your delivery location and the items in your cart. Standard shipping is our most economical option. For faster delivery, expedited and express shipping services are available for most destinations. In select regions, we also offer the convenience of parcel locker or in-store pickup options, details of which will be provided if applicable to your area.

Shipping Destinations

We currently ship to a wide range of countries and territories. During the checkout process, you can enter your destination country to see available shipping methods and any specific delivery guidelines. Please note that international shipments may be subject to customs declarations and import duties, which are the responsibility of the recipient and are not included in our shipping charges or item prices. For more information on international shipping, you can visit our dedicated support page at stratuswears.com.

Tracking Your Order

Once your order has been dispatched, the tracking link in your shipping confirmation email is the best way to follow its progress. Please allow a short period for the tracking information to become active on the carrier’s website after you receive the notification. If you experience any issues with tracking your package, our customer service team is ready to assist.

Delivery

Packages are delivered by our carrier partners according to their standard delivery schedules. A delivery attempt will be made to the address provided. If you are not available, the carrier will typically leave a notification with instructions for rescheduling delivery or picking up your package from a local depot. We recommend using a secure and monitored address for delivery to ensure successful receipt.

Shipping Delays & Issues

While we strive for on-time delivery, occasional delays can occur due to factors such as carrier processing, weather events, customs inspections (for international orders), or logistical challenges. If your tracking information shows no movement for an extended period beyond the estimated delivery date, please contact our support team for an investigation. For issues like lost or damaged packages, please report them to us within a reasonable timeframe, and we will work with the carrier to resolve the situation promptly.

Returns & Exchanges

For information on our return policy, eligible items, and the process for initiating an exchange or return, please visit our Returns & Exchanges center at stratuswears.com. Please note that original shipping charges are non-refundable, and return shipping fees may apply unless the return is due to an error on our part or a defective item.

Need More Help?

If you have any further questions about shipping, delivery, or your specific order that were not addressed here, our detailed FAQ section may have the answer. You can also reach out to our dedicated customer service team for personalized support through the contact form on our main help page at stratuswears.com.