Frequently Asked Questions (FAQs)
General
1. What is stratuswears.com?
stratuswears.com is an online destination dedicated to curating high-quality athletic-inspired and casual lifestyle wear. We focus on offering products celebrated for their craftsmanship, heritage of innovation, and versatile style, helping you build a wardrobe that moves with you.
2. What types of products do you offer?
Our collection primarily features premium footwear, apparel, and accessories designed for both performance and everyday wear. Our edit emphasizes timeless design, durable construction, and comfort.
Ordering & Account
3. How do I place an order?
Simply browse our collection at stratuswears.com, select your desired items and sizes, and proceed to checkout. You will be guided through each step to complete your purchase.
4. Do I need an account to place an order?
While you can check out as a guest, creating an account on stratuswears.com allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.
5. How can I check the status of my order?
Once your order is confirmed and processed, you will receive a notification with tracking information. You can also check the latest status by logging into your account on our website.
Shipping & Delivery
6. What are the shipping options?
We offer several shipping options to suit your needs. The available methods and any associated promotions will be clearly displayed at checkout based on your location.
7. Do you ship internationally?
Yes, we deliver to numerous countries worldwide. During checkout, you can select your country to see specific availability and shipping terms.
8. What happens if I am not available when my package arrives?
Delivery procedures vary by carrier and location. The tracking information provided will typically include delivery details or instructions if a signature is required or if a package cannot be left unattended.
Returns & Exchanges
9. What is your return policy?
We want you to be completely satisfied. We accept returns for items in new, unused, and original condition within a specified period from delivery. Please review our full Return Policy page on stratuswears.com for detailed conditions and instructions.
10. How do I start a return or exchange?
The process can be initiated directly through your account on our website. Visit the “Orders” section, select the relevant order, and follow the prompts. Please have your order number ready.
11. Are there any non-returnable items?
For hygiene and safety reasons, certain items may be non-returnable unless faulty. These exceptions are clearly marked on the product page at the time of purchase.
Product & Sizing
12. How can I find the right size?
Each product page on stratuswears.com includes a detailed size chart. We recommend measuring yourself and comparing your measurements to the chart provided for the best fit.
13. Is the product color accurate on screen?
We make every effort to display product colors as accurately as possible. However, due to variations in individual monitor settings, there may be slight differences between the image and the actual item.
14. What if an item is out of stock?
Popular items and sizes may sell out quickly. You can often sign up for a restock notification on the product page, and we will alert you via email when the item is available again.
Website & Security
15. Is it safe to shop on your website?
Absolutely. The security of your personal and payment information is our top priority. stratuswears.com uses industry-standard encryption and secure protocols to protect all transactions.
16. I forgot my password. How can I reset it?
On the login page, click the “Forgot Password” link. Enter the email address associated with your account, and you will receive instructions to reset your password securely.
17. How can I stay updated on new arrivals and offers?
The best way to stay informed is to subscribe to our newsletter at the bottom of our homepage on stratuswears.com. You can also follow us on our social media channels for the latest updates.
Need More Help?
For any questions not covered here, please visit the “Contact Us” section on stratuswears.com to reach our customer support team. We are happy to assist you.